COMMUNICATION SKILLS IN MEDICAL PRACTICE

—AREAS OF COMMUNICATION IN MEDICAL PRACTICE

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—Consultation

—Counselling

—Team work

—Managing duties

—Health education

—Teaching

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—COMMUNICATION FUNCTIONS OF MEDICAL PRACTICE

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—Information gathering

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—Information giving

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—Opinion giving

—COMMUNICATION CONTEXT

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—Doctor – Patient

—Doctor – Patient’s  Family

—Colleague /Superior/Subordinate Doctors

—Administrative/Managerial Staff

—Students/Internees

—Public

—Family

—COMMUNICATION SKILLS: NEED

INEFFECTIVE COMMUNICATION RESULTS IN:

—Misunderstanding -> Mismanagement

—Negative attitude -> Relationships

—Delay in Process

—Cost/Wastage

—Poor Public Image

—Protest

—Iatrogenic Illness

—COMMUNICATION SKILLS: PROCESSES

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—1. Who                        Sender

—2. Whom                     Receiver

—3. When/Where          Time/Place

—4. Why                        Need  

—5. What                       Message

—6. How                        Channel

—7. Accuracy                Feedback    

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—COMMUNICATION SKILLS: INTERPERSONAL COMMUNICATION

—Comn. is not mere Exchange of Information

—Consists of Expectations and Demands

—Fulfillment possible with with no extra ‘cost’

—Communication Implies relationship

—Be Client-Centered

—Effective Communication fulfills, empowers.

— COMMUNICATION SKILLS: INTERPERSONAL INTERACTION

—Understanding self and others

—Needs and wants

—Verbal and nonverbal

—Unconditional Positive Regard

—Congruence

—Empathy

—COMMUNICATION SKILLS: SUMMARY

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—COMMUNICATION BUILDS RELATIONSHIP

—DIFFERENT STROKES FOR DIFFERENT FOLKS

—MEANINGS  ARE IN PEOPLE, NOT IN WORDS

—HOW YOU SAY WHAT YOU SAY MATTERS MOST

—REGARD WHAT THEY ARE UNCONDITIONALLY

—BE ONE IN THOUGHTS-FEELINGS-DEEDS

—HONESTY THE BEST POLICY EVEN IN BUSINESS

—ONLY WEARER OF THE SHOES KNOWS 

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