Monday, December 27, 2010

COMMUNICATION SKILLS IN MEDICAL PRACTICE


AREAS OF COMMUNICATION IN MEDICAL PRACTICE
Consultation
Counselling
Team work
Managing duties
Health education
Teaching
COMMUNICATION FUNCTIONS OF MEDICAL PRACTICE
Information gathering
Information giving
Opinion giving

COMMUNICATION CONTEXT
Doctor – Patient
Doctor – Patient’s  Family
Colleague /Superior/Subordinate Doctors
Administrative/Managerial Staff
Students/Internees
Public
Family

COMMUNICATION SKILLS: NEED
INEFFECTIVE COMMUNICATION RESULTS IN:
Misunderstanding -> Mismanagement
Negative attitude -> Relationships
Delay in Process
Cost/Wastage
Poor Public Image
Protest
Iatrogenic Illness

COMMUNICATION SKILLS: PROCESSES
1. Who                        Sender
2. Whom                     Receiver
3. When/Where          Time/Place
4. Why                        Need  
5. What                       Message
6. How                        Channel
7. Accuracy                Feedback    
COMMUNICATION SKILLS: INTERPERSONAL COMMUNICATION
Comn. is not mere Exchange of Information
Consists of Expectations and Demands
Fulfillment possible with with no extra ‘cost’
Communication Implies relationship
Be Client-Centered
Effective Communication fulfills, empowers.
COMMUNICATION SKILLS: INTERPERSONAL INTERACTION
Understanding self and others
Needs and wants
Verbal and nonverbal
Unconditional Positive Regard
Congruence
Empathy
COMMUNICATION SKILLS: SUMMARY
COMMUNICATION BUILDS RELATIONSHIP
DIFFERENT STROKES FOR DIFFERENT FOLKS
MEANINGS  ARE IN PEOPLE, NOT IN WORDS
HOW YOU SAY WHAT YOU SAY MATTERS MOST
REGARD WHAT THEY ARE UNCONDITIONALLY
BE ONE IN THOUGHTS-FEELINGS-DEEDS
HONESTY THE BEST POLICY EVEN IN BUSINESS
ONLY WEARER OF THE SHOES KNOWS 

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